Dear Buyers, Janani Computers always gives utmost importance to the customers. Even so, owning one is still beyond the reach of the average person. Special request to the esteemed customers is to follow the following rules well before buying computer products from Janani Computers. Thanks.

Warranties for products that are declared at the time of sale are basically warranties issued by the manufacturer. This means that the warranty service of the product sold is mainly carried by the parent company of the specific brand. Each brand is unique in terms of warranty service variation and their different terms are mentioned on their own official website. In this case, the subsidiary Star Tech is working as a means to enforce the warranty service terms of the main brand companies.

The warranty terms set by the manufacturer are as follows:

>> We follow the warranty policy of each product given by International, Domestic and Bangladesh Computer Association (BCS).

>> Warranty is not provided on all the products sold. The warranty is valid only for those products for which the parent company has declared a warranty period.

>> Depending on the brand and model of the laptop, the warranty is 1-3 years. But the warranty of all laptop batteries and adapters is only 1 year

>> If any product under the warranty is found to be defective after sale, the defect is removed through repair and it is changed immediately according to the type of product.

>> If the product of a particular model is non-repairable and the same or equivalent product is not available in our stock, then a better product from that model can be replaced by depreciation and price adjustment.

>> If the specified model of product is not available for repair or replacement by Janani Computers, the price can be refunded through sales depreciation adjustment.

>> If any software or data is damaged or lost during the use of the product or during the service of Janani Computers, Janani Computers is responsible. Will not carry. Note that in this case, the responsibility of data recovery or software restoration work will not be on Janani Computers.

>> The time to return the product after completing the service work after taking the product of the specific model under warranty is not fixed, this time can be from 5-7 days to a maximum of 35-40 days or more; This is because in most cases, the parts required for repair do not have sufficient buffer stock in the country, so they have to be specially imported, which is very time consuming.

>> Consumers are informed that most of the warranty products are not repaired, the parts that are damaged are replaced but in most cases are imported from abroad.

>> The computer setup and operating system that is customized at the time of sale is not covered by the warranty.

>> Lifetime Warranty Basically you will get the warranty facility as long as the product is present in the market.

>> Janani Computers will be able to set the price for any service outside the scope of the warranty which will be effective subject to the consent of the buyer.

>> In case of service warranty, if any parts need to be changed or added, then the buyer will usually collect it at his own responsibility or with the consent of the buyer, subject to advance payment, you can collect it through Janani Computers.

>> Free software or hardware tuning provided by Janani Computers during or after the expiration of the warranty period, if any problem is found in the product or any new problem arises, the responsibility will not fall on Janani Computers.

In cases where the warranty will not be valid or can be obtained conditionally

>> In case of any defect due to careless use such as getting wet in water, broken, burnt, injured, deeply scratched, etc., it will not be covered by the warranty.

>> If the serial or serial sticker of any product is partially or completely removed, removed or damaged for any reason, then the product will no longer fall under the warranty.

>> If the motherboard, graphics card and RAM have fungus or rust and any deep wound or scratch on the motherboard, the motherboard graphics card or RAM will not be under warranty.

>> In case of motherboard and processor, if one or more pins are found to be completely or partially broken, bent or deformed, the product will not be covered by the warranty.

>> Since Janani Computers does not apply any kind of password or security code during laptop, desktop or any product delivery, the buyer has to bear the full responsibility of BIOS password on laptop, desktop or any other device. It is not covered by the warranty.

>> If you delete Apple Mac Book’s own operating system, the product will not fall under the warranty.

>> Parts like printer cartridge, toner, head, roller, drum, element cover etc. are out of warranty.

>> In the case of printer warranty, if you use ink, ink cartridge or toner cartridge other than the ink, ink cartridge or toner cartridge prescribed by the manufacturer, it will not fall under the warranty.

>> In case of specific model combo (pair) keyboard-mouse (all keyboard-mice are sold as bundles together), if any one of the keyboard or mouse is damaged, the complete combo (pair) set (accessories) must be presented for warranty Only keyboards or mice presented separately for warranty will not be accepted.

>> Printers, scanners, routers, switches, access points, TV cards, etc. and power adapters of similar products are not covered by the warranty.

>> If more than 2 months have elapsed in the warranty or service department after the warranty of a particular product has been issued, the company will not bear the responsibility of that product.

>> If the warranty receipt paper of a particular product is lost, the product must be accepted subject to the receipt of its purchase and the provision of proper proof.

>> The email address for any warranty related suggestions or complaints is as follows

Return & Refund Policy

Customers can cancel orders any time before Ship.

Customers can return products within 24 hours time of receiving delivery  on the following conditions:

1) To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

2) Customers have to bring the product to any of Janani computers sales points, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.

3) If a customer received a manufacturing defected product than the customer has to visit any of our shops where our specialists will review the product first and then take the necessary steps to changing the product if it is in need of replacement.

4) In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered than customer has to inform us within 24 hours via our hotline service.

5) Product does not work properly after 3 days of delivery”  this case will fall into the warranty program. customers will bring the product to any of Janani Computers points for warranty claim.

6) If a Customer is buying any product from our Website after reading the description and provided information’s  about the particular product and is received successfully without any faults and later if the product is not compatible with your setup or if you do not want it anymore, then you will not be allowed to change or return the product. 

7) If customers found broken or packet damaged product then we are requesting not to receive the product from courier service. If the customer receives courier damaged product then he/she have to take his/her own liability and any kind of complaint won’t be acceptable.

8)With specific reasoning’s, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days and in the case of online purchase, the procedure may take longer to execute.

9) Refund charge applicable for Bkash / Online / POS payment refund.

Privacy Policy

INFORMATION COLLECTION AND USE

JANANI COMPUTERS is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

REGISTRATION

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important JANANI COMPUTERS services such as automated order status updates via e-mail.

ORDER

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as payment mode, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

COOKIES

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The JANANI COMPUTERS shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, JANANI COMPUTERS will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by TACHLAND only and does not cover the use of cookies by any advertisers.

LOG FILES

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

SHARING

We only employ third party companies such as Blue Dart for deliveries No other third party functions have access to any of your personal information. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

TESTIMONIALS

The testimonials section of the JANANI COMPUTERS website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by JANANI COMPUTERS. JANANI COMPUTERS reserves the right to post or remove any testimonial at its discretion. By posting your comment(s) or testimonial( ) (“Testimonial”) on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following:

(1) The reprint or use of the Testimonial will be at our discretion and without compensation;

(2) We may use the Testimonial with or without any pseudo (pen) name credit;

(3) Our right to use the Testimonial is perpetual and may be assigned by us;

(4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and

(5) You and not someone else composed and posted the Testimonial. Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.